1. Eligibility for Refunds
We offer refunds under the following conditions:
- Item is defective or damaged upon arrival.
- Incorrect item was sent.
- Refund request is made within 7 days of receiving the order.
- Product must be unused and in its original packaging.
2. Non-Refundable Items
Certain items are not eligible for refunds:
- Items on sale or clearance.
- Personalized or custom-made products.
- Gift cards or downloadable digital products.
3. How to Request a Refund
To initiate a refund, follow these steps:
- Email us at info@multigems.lk with your order details.
- Include images of the defective or incorrect item (if applicable).
- Wait for confirmation before returning the item.
4. Refund Processing
Once your return is received and inspected, we will:
- Send you an email notification regarding approval or rejection.
- If approved, your refund will be processed within 5-7 business days.
- The amount will be refunded to the original payment method.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account and contact your bank.
- Refunds may take a few days to reflect, depending on your payment provider.
- If you still haven't received your refund, email us at info@multigems.lk.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at info@multigems.lk.
7. Return Shipping
If your return is approved:
- You will be responsible for return shipping costs unless the item was incorrect or defective.
- We recommend using a trackable shipping service.
- We are not responsible for lost return shipments.
8. Contact Us
If you have any questions about our refund policy, feel free to contact us:
Multigems.lk
Email: info@multigems.lk
Location: Sri Lanka
