Shipping & Return Policy

1. Shipping Information

We offer shipping across Sri Lanka and internationally. Please note the estimated delivery times below:

• Standard Shipping: 5-7 business days.
• Express Shipping: 2-4 business days.
• International Shipping: 7-14 business days (varies by location).

Shipping charges vary based on order size and destination.

2. Order Processing

Orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email.

3. Shipping Delays

Delays may occur due to unforeseen circumstances such as customs hold-ups, weather conditions, or peak shopping periods.

4. Return Policy

If you're not satisfied with your purchase, we offer hassle-free returns within 7 days of receiving your order.

• Items must be unused and in original packaging.
• Proof of purchase is required for returns.
• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).

5. How to Initiate a Return

To return an item, please follow these steps:

• Email us at info@multigems.lk with your order number and reason for return.
• Wait for our confirmation before shipping the item back.
• Once received, we will process the refund or exchange within 5-7 business days.

6. Refund Process

Refunds will be issued to the original payment method. It may take 5-7 business days for the amount to reflect in your account.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

8. Contact Us

If you have any questions, feel free to contact us:
Multigems.lk
Email: info@multigems.lk
Location: Sri Lanka